786p FAQ

You must be at least 18 years of age to register on 786p, or the higher minimum age required by the operator's license jurisdiction, whichever is greater. Age verification is mandatory. If we discover that an account belongs to an underage user, it will be immediately suspended and all associated activity voided.

No. Each individual is permitted to hold only one active account on 786p at any time. Creating duplicate accounts — whether using the same device, IP address or identity — violates our Terms and Conditions. If multiple accounts are detected, all accounts involved may be suspended and associated balances forfeited.

KYC (Know Your Customer) verification is a standard regulatory requirement across the licensed online gambling industry. It confirms your age, identity and the source of your funds, helping to prevent fraud, money laundering and underage access. You will typically be asked to upload a copy of your CNIC or passport and, in some cases, a recent proof of address.

786p accepts government-issued identity documents for KYC purposes. For Pakistani users, a valid CNIC (Computerised National Identity Card) or a valid Pakistani passport are the most commonly accepted documents. For proof of address, a recent utility bill, bank statement or government letter showing your name and address is typically acceptable. All documents must be clear, unedited and valid.

If you have forgotten your password, click the 'Forgot Password?' link on the login page. Enter the email address registered to your 786p account and you will receive a password reset link. Follow the link to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

Minimum deposit thresholds vary by payment method and are displayed at the cashier screen when you select your preferred option. Check the cashier section of your account for the most current PKR minimum deposit values, as these can be updated by the operator from time to time.

Withdrawal processing times depend on the payment method you choose. Most withdrawal requests are reviewed and processed within 24–72 hours, though some methods may take longer. Before any withdrawal can be approved, your KYC verification must be complete. If your withdrawal is delayed beyond the stated timeframe, contact our support team for an update.

786p does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — such as your bank or mobile wallet operator — may apply their own transaction fees independently. 786p has no control over third-party fees. Always check with your payment provider for their current fee structure before transacting.

No. For security and anti-money-laundering compliance, 786p requires that withdrawals are returned to the same payment method or account used for the original deposit. Third-party withdrawals — sending funds to an account that is not yours — are not permitted. This policy protects you from fraud and ensures your funds reach you safely.

786p features a broad casino library including slot games, classic table games such as blackjack and roulette, video poker, and live dealer titles. Live casino games are streamed in real time from licensed studios with professional dealers. Game-specific RTP (Return to Player) information is available in the individual game details panel.

Live betting — also known as in-play betting — allows you to place wagers on a sporting event while it is in progress. Odds are updated in real time to reflect the current state of the match. For example, during a PSL or ICC T20 match, you can bet on the next over's runs, wickets or other markets as the game unfolds. Place your bet before the market closes at the end of each betting window.

Yes. All casino games on 786p use certified Random Number Generators (RNGs) to ensure that outcomes are completely random and unbiased. Live dealer games are operated in regulated studio environments with physical cards and wheels. The operator partners with licensed game providers who are subject to independent testing and certification.

A wagering requirement specifies how many times you must wager a bonus amount before it becomes eligible for withdrawal. For example, a 30x wagering requirement on a PKR 1,000 bonus means you would need to place a total of PKR 30,000 in qualifying bets before requesting a withdrawal of those bonus funds. Requirements vary by promotion — always read the full bonus terms before claiming.

You can opt out of marketing communications — including promotional emails, bonus notifications and offer alerts — at any time. Go to your account settings and update your communication preferences, or contact 786p support at [email protected] with a request to be removed from marketing lists. Opting out does not affect your ability to play or access your account.

Yes, bonuses on 786p carry expiry dates. If the wagering requirements attached to a bonus are not completed within the specified timeframe — typically between 7 and 30 days depending on the promotion — the bonus funds and any associated winnings will be forfeited automatically. The exact expiry period is stated in the terms of each individual promotion.

Log in and navigate to the Responsible Gambling or Safe Play section of your account settings. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period to prevent impulsive changes during a session.

Self-exclusion is a voluntary tool that closes your 786p account to all gambling activity for a minimum of six months or for a longer period you select, including indefinite exclusion. During the exclusion period, you cannot reopen your account and will be suppressed from all marketing. To activate self-exclusion, go to your account settings under Responsible Gambling, or contact support at [email protected] if you need it applied urgently.

You can reach the 786p support team via the 24/7 live chat feature available from the platform dashboard, or by email at [email protected]. Email responses are provided within 12–24 hours. When emailing, include your registered username and a clear description of your issue to ensure a prompt and accurate response. Support is available in English, and Urdu assistance can be requested.